STANDARD TERMS AND CONDITIONS OF SALE
A Customer who orders Custom Glass Work agrees to the following:
1. The above prices, specifications and conditions are satisfactory and are hereby accepted. European Art Glass Ltd (EAG) is authorized to do the work as specified.
2. This estimate is based on the sizes, variants, specifications, and quantities as noted; any deviations may result in review and revision of the estimate. Any additional work or installation conditions not specified may result in review and revision of the estimate.
3. Deposits: For new or retail customers, a 50% deposit is required to confirm the sales order. For existing commercial builders, other payment terms may apply if previously negotiated or documented.
4. Balance: The balance of the sales order is due upon completion. For existing commercial builders, other payment terms may apply if previously negotiated or documented.
5. If a deposit is paid by credit card, the balance will be charged to that same credit card number upon completion of the job unless otherwise specified.
6. Hours of Work: Work is to be done during regular business hours (M-F, 8am-4:30pm).
7. Property: All materials will remain the property of EAG until paid in full.
8. Cancellation: EAG reserves the right to retain any deposit upon cancellation initiated by the customer.
9. Payment types: Standard payment types include credit card or wire payment or E-Transfer info@europeanartglass.ca.
10. Market Volatility: Prices could be subject to change due volatile market conditions, supply chain shortages, and rising energy and labour costs that are out of our control.
11. External Dependencies: This agreement is contingent upon strikes, accidents, or delays beyond our control.
12. EAG reserves the right to cancel any order at any time prior to shipment or manufacturing, with written notice to the Customer. In the event of such cancellation, EAG will refund any payments made by the Customer for the cancelled portion of the order, less any non-refundable costs incurred up to the point of cancellation.
A Customer who orders Installation servies agrees to the following terms and conditions, in addition to those above:
1. EAG will not be held responsible for tiles broken during installation.
2. EAG will not be held responsible for any in floor heating damage while installing glass that requires mechanical fastening into the floor. It is the customer/contractors responsibility to inform EAG if there is any kind of in-floor heating prior to project design and specifications.
3. Site Access: The customer is required to coordinate and prepare for the installation, including site access, including elevators, lifts, contractor parking and loading areas, and a worksite that is ready for the glass installation. Any additional work, restricted access, or timing delays at the booked time of installation may require review and revision of the installation fees.
Class & Workshop Cancellation Policy
Students may cancel a class & workshop registration at any time. Students who cancel registration for a class or workshop may be entitled to a refund or credit as follows:
1. If cancellation notice is received up to 7 days prior to the class or workshop date, the student may choose to use %100 of the fee toward a refund or credit. The credit may be used toward future registration, or as store credit for supplies & materials.
2. If cancellation notice is received between 2-6 days prior to the class or workshop date, the student may choose either %100 of the fee as a credit, or %50 refund of the fee. The credit may be used toward future registration, or as store credit for supplies & materials.
3.If cancellation notice is received on the day prior to the class or workshop date, the student forfeits %100 of the fees.